Showing posts with label announcement. Show all posts
Showing posts with label announcement. Show all posts

Wednesday, September 3, 2014

Norwegian Oceania and Regent to Wed

Norwegian Announces Marriage With
Prestige Cruises

Norwegian Cruise Line published a press release on Tuesday announcing that it has entered into a definitive agreement to acquire Prestige Cruises International, Inc, parent company of Oceania Cruises and Regent Seven Seas Cruises, in cash and stock for a total transaction consideration of $3.025 billion, including the assumption of debt.

"The combination of three distinct brands, each serving a different market segment, under one umbrella immediately creates an industry-leading cruise operator with an unmatched growth trajectory and a portfolio of products that allows us to appeal to guests at every stage of their life cycle. We are fully committed to retaining the brand propositions, guest experiences and cultures of the Norwegian, Oceania and Regent brands that have allowed each to realize such success."  ~Kevin Sheehan, Norwegian Cruise Line's CEO

Following the announcement, they also had several meetings with investors, media, and their travel partners to discuss the transaction in further detail.  What does this mean to you as a cruise enthusiast?


The Courtship

It is important to note that both company's senior management forged relationships during the courtship, prior to this transaction being entered, and sought to understand the philosophies that drove each individual company.  As stated by Norwegian's CEO, Kevin Sheehan, these distinct brands serve different market segments and have loyal followings.   It is critical that the brand cultures don't change and that guest experiences are preserved.

The Wedding

The actual consummation of the deal will not occur until some time later this year, most likely in Q4 2014.  Until then, customers and travel partners should expect "business as usual".   If you are really interested, all the legal-ESE can be found in the actual press release.

In the industry briefing, it was clear that both companies had taken this merger seriously and done their due diligence.  This was "day one" and too early to answer many questions that were lurking in people's minds, but assurances were given that in due time there would be answers.  

The Honeymoon

After the deal becomes official, there may be some changes as one might expect.  Indications were that both companies have some best practices and that the intention was to learn from each other.   Prestige for example has already merged two companies, Regent and Oceania, so some of those past experiences will come in handy with this new entity. Customers and travel partners should benefit in the long run from the merger.

There is a definite life-cycle that cruise guests follow.   Using these three brands as an example customers going on their first cruises would typically start out on Norwegian.   As they mature and have families, Norwegian would still most likely be a fit.  As the kids get older, couples may want to cruise on their own and have a more upscale experience.  Oceania could be the cruise line of choice for those guests.   Later in life, Regent, with their all-inclusive experience, might become the preferred cruise line.   There should not be a need to go outside this new family of cruise lines to meet goals of any specific cruise vacation.  (There could be exceptions to that, such as river cruising).

There were questions about the loyalty programs as you might expect.  It is too early to determine what changes, if any would be made.  As travel partners and guests, the hope is that loyalty will be rewarded, while still preserving the individual benefits for the given brand within the family of brands.

Married Life

This deal has a life-cycle as well, and all we can do is wait and see.  We've been invited to the wedding feast and anxiously await the day of the event.   We all wish the partners well in their new journey together.  After all, it is in everyone's interest that this new "marriage" live long and be prosperous.   We expect more announcements in the months ahead and we will bring you updates as appropriate.

Congratulations to the entire Norwegian and Prestige Cruises family - we wish you well.


Friday, July 10, 2009

NCL Freestyle Dining - Secret Announcement











NCL Freestyle Cruising®
Shh! Program Changes Coming Soon

I've spoken about Freestyle Dining in several past articles. You can search this blog to read them if you need additional details. As a quick refresher, guests have several dining options which range from the traditional dining room setting to specialty restaurants that offer a more intimite setting with personalized attention and additional cost.

The other aspect of Freestyle Dining is the ability to select the time that you wish to dine. As you might imagine you don't always get your first choice since you are competing with your fellow passengers for that time slot. Currently it is possible to make reservations but only 24 - 48 hours in advance. For those that truly want to make last minute decisions, you can check availability with the various restaurants or on some ships, you can check a status board to determine what choices are currently available (much like you would do at an amusement park).

Having cruised for over 25 years, I'm used to the traditional dining where I request either early or late seating and the table size. Usually, I request early seating and a large table size so that I have the opportunity to meet new people.

In 2001, when aboard the Norwegian Sun for it's inaugural, I was dragged kicking and screaming into the new world of Freestyle Dining. To be honest, I didn't like it. But to be fair, the program was in its infancy. It has grown up quite a bit since that time. I still prefer traditional dining, but there are times when Freestyle Dining has worked out very well for our evening plans.

It seems you either love Freestlye or hate it. Those that are used to traditional dining may be like me, kicking and screaming about the new dining methods. There are others that will object to the extra cost. They will ask, isn't food included in the price of the cruise? Why do I have to pay an additional charge to go to the steakhouse, for example?

My answer, to all that ask, is "you have a choice". In fact on most NCL ships you have around 13 choices or so. All I can suggest is try it some time and see if you like it.

Norwegian Cruise Line took a risk when they broke from the traditional dinner pattern and it has paid off for them. Other cruise lines have added additional dining options. You know what they say about imitation...

NCL is about to make yet another tweak to their Freestyle Dining program. The change is in response to passenger suggestions over the years. Remember those comment cards that you fill out every cruise? This change proves that NCL does listen to their passengers and are willing to try different things.

The change that is about to be implemented will be welcomed by all those past guests that have made the suggestion. NCL has not officially announced the program, but they have leaked advance notice to their elite agencies. I cannot share the information publicly, but I can provide details if you send me an email or give me a call. Watch this column for the official announcement - I expect it within the next couple of weeks.

Note: As of August 27th, NCL has still not publicly announced this program change. There are some technical aspects of the program that still need to be resolved before it can be implemented. Stay tuned for further updates.

For the inside scoop - call or email me