Wednesday, February 13, 2013

Carnival Triumph Additional Cancellations & Compensation

Carnival Triumph Under Tow Courtesy USCG
Looks Like Pleasant Sunrise

Carnival Triumph is seen in the distance in this early morning photo.   At first it looks like a pleasant sunrise, but there is more behind this image captured by U.S. Coast Guard  Ensign Chris Shivock in the Gulf of Mexico.

The tugs Resolve Pioneer and Dabhol tow and steer the 893-foot Carnival Triumph cruise ship Tuesday morning, Feb. 12, 2013, enroute to Mobile, Alabama after being disabled by an engine fire early Sunday morning.

For fire details & continuing coverage, see our anchor article:
Carnival Triumph Engine Fire 
Upcoming Voyages

Carnival Cruise Lines has also announced the cancellations of 12 additional voyages of the Carnival Triumph. The 12 cancelled cruises, which encompass sailings from Feb. 21 through April 13, 2013, are in addition to two previously cancelled voyages scheduled to depart Feb. 11 and Feb. 16.

UPDATE: 10 Additional Cruises Cancelled
Return to Service now June 3rd  

Carnival Triumph & Sunshine Returns Delayed

Additional Compensation  

Latest Update on Carnival Triumph February 13, 2013 – 5:45pm EST

Carnival Cruise Lines has announced further compensation for the passengers aboard the Carnival Triumph, currently being towed via tug boats to Mobile, Alabama after an engine room fire early Sunday caused a loss of propulsion.

As previously announced, all 3,143 guests  on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise. Travel agent commissions will be protected.

All guests on the current voyage will receive further compensation of $500.00 per person.

Gerry Cahill, President & CEO of Carnival Cruise Lines said: “We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances. We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation. I look forward to welcoming everyone to Mobile tomorrow and have mobilized our full resources to assist and support them as they travel home.”

Carnival sincerely apologizes for this disruption in our guests’ vacation plans.

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