Deadline extended to March 31st
Costa Concordia Legal Update (this will contain updates on legal proceedings)
Passengers that were booked on Costa Concordia had until February 7th to determine what alternative arrangement they wished. Costa neoRomantica and Costa Magica will offer Western Mediterranean itineraries, so travelers can sail as planned, but on a different ship.
UPDATE: 27 Jan. 2012
FUTURE CRUISES CANCELLED
As recovery efforts are ongoing for Costa Concordia following the tragic accident Friday 13 January, future sailings on that vessel are cancelled for the near-term. It is unknown whether the ship will ever return to service. At present, the hope is that the fuel can be removed and prevent any environmental impact before bad weather approaches later this week.
Costa has released compensation guidelines for passengers scheduled to sail on Concordia this week through February 25th.
For passengers scheduled on the January 14 departure from Savona, Italy, Costa worked with guests and their airlines to return home. Airline changes will be paid by Costa. A full refund of the cruise amount plus a 30 percent future cruise credit on the amount paid will be provided.
If guests choose to rebook on available sailings in January through March on Luminosa, Mediterranea, Favolosa, Serena or Voyager, Costa will pay for their air fare if booked through Costa’s air/sea department. Rebookings must be made by January 18.
Guests who choose to cancel their cruise on departures from January 15 through January 20 will get a full refund of cruise fare plus a 30 percent future cruise credit on the amount paid. No compensation for air will be provided if they are cruise-only passengers. For passengers who choose to rebook in January, February or March according to availability on Luminosa, Mediterranea, Favolosa, Serena or Voyager, Costa will assist the guest and airline on change fees.
Guests who choose to cancel sailings departing from January 21 through February 25 will get a full refund plus a 30 percent future cruise credit on the amount paid. No compensation for air will be provided for cruise-only guests. Those who rebook can choose any seven-day cruise between now and June at the same price. Costa will assist the guest and work with the airline on change fees for their new cruise on Costa. For assistance or more information, call 800-462-6782.