 |
| The Mexican navy vessel P110 holds position off the port bow of the Carnival cruise ship C/V Splendor (Photo Courtesy U.S. Navy) |
Carnival Splendor Out of Service
Miami - November 16, 2010 – 11am
Carnival Cruise Lines has cancelled voyages of the Carnival Splendor through the departure of January 9, 2011, to allow time for repairs following an engine room fire last week. The ship is scheduled to re-enter service on January 16, 2011.
Guests who were scheduled to sail on these voyages will receive a full refund of their cruise fare and air transportation costs, along with a 25 percent discount on a future cruise.
Carnival Splendor was towed to San Diego following the fire which occurred off the Mexican coast on November 8. A team from the U.S. Coast Guard, NTSB and flag authorities, along with Carnival's engineers and technicians, is currently on board investigating the cause of the fire. Carnival personnel are being assisted by representatives of the shipyard that built the vessel and other manufacturers of engine room components in assessing damage and necessary repairs.
"We realize how much guests look forward to their vacations and know that they are very disappointed by this news. We too are disheartened that we are not able to fulfill the dreams of those who have entrusted us with their important vacation plans. We sincerely apologize to everyone who was scheduled to sail on these cancelled voyages and look forward to welcoming them aboard in the future. Now that we have a full technical team engaged in the assessment, we wanted to provide this information as quickly as possible," said Gerry Cahill, Carnival president and CEO.
Carnival is contacting travel agents and guests on the affected sailings and providing assistance in finding alternate cruises. Travel agent commissions on the cancelled sailings will be protected.
Guests who were scheduled to sail on these voyages will receive a full refund of their cruise fare and air transportation costs, along with a 25 percent discount on a future cruise.
Carnival Splendor was towed to San Diego following the fire which occurred off the Mexican coast on November 8. A team from the U.S. Coast Guard, NTSB and flag authorities, along with Carnival's engineers and technicians, is currently on board investigating the cause of the fire. Carnival personnel are being assisted by representatives of the shipyard that built the vessel and other manufacturers of engine room components in assessing damage and necessary repairs.
"We realize how much guests look forward to their vacations and know that they are very disappointed by this news. We too are disheartened that we are not able to fulfill the dreams of those who have entrusted us with their important vacation plans. We sincerely apologize to everyone who was scheduled to sail on these cancelled voyages and look forward to welcoming them aboard in the future. Now that we have a full technical team engaged in the assessment, we wanted to provide this information as quickly as possible," said Gerry Cahill, Carnival president and CEO.
Carnival is contacting travel agents and guests on the affected sailings and providing assistance in finding alternate cruises. Travel agent commissions on the cancelled sailings will be protected.
Please continue to check back here for updates.
If you are affected by this, please click here for an important notice detailing your options.
Related Blog Posts:
Carnival Splendor Fire Investigation
Assisting Carnival Splendor
Carnival Splendor Without Power After Engine Fire
No comments:
Post a Comment