Cruise West announced the continuation of restructuring of the company. Passengers on the Spirit of Oceanus' Voyage of the Great Explorers terminated their world cruise in Newfoundland, Canada.
A recorded message indicates that the cruise line has not been sold and that the call center is temporarily closed as the company restructures.
According to the line's press release, "Additional assets may be sold and other steps are being pursued towards a restructure. As part of this process, Cruise West has suspended accepting any new bookings."
The statement indicated that some cruises will continue:
"The Spirit of Endeavour will sail from Seattle on the British Columbia Cruise and the Spirit of '98 from Portland, or along the Columbia and Snake Rivers. Cruise West will also complete cruises or land tours already underway in Alaska."
According to information on the Cruise West website, impacted guests who have not yet traveled on the Spirit of Oceanus world cruise should file a claim with their third-party insurance company, contact their credit card company, or if payment was made by check, contact firstname.lastname@example.org.
The statement indicated that executives would not take media calls at this time and will be releasing additional details in the future. We will monitor this developing story and report any updates.
For more information, call the company's emergency number at 888-396-0280, email email@example.com or visit www.cruisewest.com.
Why 3rd-party Travel Insurance Important
This unfortunate situation, for passengers impacted by the terminated cruise, underscores the importance of purchasing third-party travel insurance at the time your cruise is booked. Cruise line failures are rare, but when they occur, passengers can be stranded in remote parts of the world. Fortunately, this cruise was terminated in one of the scheduled ports of call, perhaps minimizing the impact on the guests.
About Cruise West
Cruise West offers small-ship experiences to guests. We hope that they will be able to obtain the necessary funding to continue operations. We wish them success in their restructuring efforts. Stayed tuned for more information as it becomes available.