Cruising with Confidence

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Someday is Here

Imagine sitting on an open deck of Celebrity Edge as she departs Fort Lauderdale, Florida. The warm ocean breezes gently caress your body as you gaze out to sea in disbelief as Florida fades into the sunset. 

This is not a dream - it is really happening. After more than a year of hibernation for you and Celebrity Edge, CDC has allowed cruising out of Fort Lauderdale and you are onboard as she departs for one of the first voyages in 2021.

Your friends and family tried to talk you out of going on a cruise, but you wouldn't listen.  They asked what will you do if you test positive for COVID-19 right before your trip or even during the trip?  Won't you loose all your money?  

When you go on vacation, the last thing you want to do is worry about anything.  That's why you spoke with your travel advisor who explained all the health and safety protocols as well as the cruise with confidence policies. 

You knew that you had an ace in your pocket.  Celebrity Cruises has your back.  Even with all the safety protocols in place, the experts knows there is always a chance that something unforeseen can occur.   Celebrity Cruises has planned for that, and created an assistance policy which put your mind at ease.

      

COVID-19 Assistance 

Book a Celebrity cruise that’s sailing on or before October 31, 2021 and you’ll have the following reassurance at no extra charge: 

• 100% cruise fare refund for you, and your Traveling Party, if any of you tests positive for COVID-19 within 14 days prior to the cruise or at the boarding terminal. 
• Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. 
• If you test positive for COVID-19 during the cruise, Celebrity Cruises will cover the costs of COVID-19 related medical treatment onboard, any required land-based quarantine, and travel home for you and your Traveling Party.

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I recently completed extensive training and have become Travel Safety Verified. As your dedicated Travel Advisor, your safety is our priority, and it's our job to ensure you have the necessary information you need to give you confidence and peace of mind when making your future travel plans. Click the link to review our Travel Safety program with valuable resources that will answer many of your questions.

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Winter Weather Hampering Travel

Anyone Else Thinking About Escaping to the Warmth of Alaska?

Wave Season is in full swing now and thoughts turn to warmer climates and those where it isn't snowing.   Usually one would exclude Alaska from the list of candidates, but ironically when we checked the weather tonight, we found that Ketchikan was in the mid-40s at 9:30 PM while our temperatures had fallen below zero.

Accidents, Flight Delays, Cancellations, Stranded Travelers

Tonight's newscast featured arctic temperatures in our region, up to 2 feet of snow for those unlucky enough to be near the lake front, more cold, and more snow still on the way.   This weather isn't limited to the Chicago / Indiana area, but also extending to the East Coast where a new snow storm cancelled flights and caused nightmares for those trying to travel across the country.

The following headlines tell the story - no need to repeat them here (you can click on the links to read details on the various news sources):

Nearly 3000 US Flights Cancelled As Snow Hits Northeast
Thousands of flights canceled (again) by snowstorm
Thousands Of US Flights Cancelled - Business Insider 
Flights cancelled as Northeast braces for polar vortex 2 | New York ...
LIVE: Snowstorm Dumping Heavy Snow on I-95 Corridor

Live Airline Flight Cancellations Info & Statistics FlightAware
 


Protect Your Vacation

When our guests book their trip with us, we highly recommend they purchase travel protection insurance in the full amount of their trip.  We've heard all the reasons why that doesn't seem to be necessary - "there's no way we aren't going on this trip - we've planned for it so long" is a pretty common one.


Tell that to the people spending the night at O'Hare International or one of the other major airports across the country as this bad weather grounded or delayed flights.   Hopefully those stranded will be able to get out tomorrow and still be able to continue their journeys.   If that flight was taking them to their escape from winter weather at some Caribbean resort or cruise vacation, odds are they are now in need of assistance to somehow join that trip now in progress.   Hopefully that have a passport because they may now need to fly into a foreign port and their birth certificate and driver's license will no longer suffice (for those on closed-loop cruises, technically you don't need a passport, but we always suggest you have on).


You may never need to file a claim or call for assistance, but the intangible benefit to travel insurance is that when it counts the most, when you are in need, you have someone to turn to for assistance.  You aren't alone in a "sea" of stranded travelers anymore.  You have the ability to "phone a friend" or "use your lifeline" in the words of a popular game show.

Top Ten Reasons to travel with the LeisureCare Travel Protection Plan

1. You have to cancel your trip due to an unexpected event such as bad weather, an illness in the family or the financial default of your airline, cruise line or tour operator.
2. You have to return home early due to an unexpected emergency such as an illness or death in the family.
3. Your luggage is lost or delayed, forcing you to purchase necessary essentials, or prescription medications.
4. Your luggage or personal effects are damaged or stolen.
5. You become ill or injured and learn that your health care plan doesn't cover you outside the U.S.
6. You need an emergency medical evacuation due to an accident or sudden illness.
7. You run into flight delays and miss a portion of your trip or cruise.
8. Your trip is interrupted due to an unexpected hurricane or storm.
9. You lose your passport, leaving you stranded abroad.
10. You need assistance with replacing a prescription or an emergency cash transfer. 

If the weather is bad in your area and you don't need to travel, stay home - warm and safe. For those trying to get to their vacation destination, we hope that you'll be able to do so and also that you had assistance so that your vacation isn't ruined.

Cruise Line Industry Enhanced Screening Guidelines

I wanted to take this opportunity to update you on the enhanced screening guidelines the cruise industry is beginning to implement to continue ensuring the healthiest environment for all cruise passengers. It is important for you to know that the cruise industry is taking these proactive steps out of an abundance of caution to identify, isolate and treat any suspect cases as appropriate.

Under new CLIA member cruise line health screening procedures, All passengers scheduled to board CLIA member line cruise ships will be required to complete the new public health questionnaire prior to boarding at any port. Under the enhanced screening protocols, CLIA member lines will perform a secondary screening if a passenger reports on the questionnaire flu-like symptoms, including fever, cough, runny nose or sore throat, or contact with a confirmed Influenza A (H1N1) case. Medical personnel at each cruise line will make case by case decisions regarding the boarding of these passengers. Passengers will not be permitted to travel if they exhibit influenza-like-illness or meet the suspect case conditions for swine flu as defined by CDC (http://www.cdc.gov/swineflu/casedef_swineflu.htm). All other passengers will be permitted to travel.

If you have questions about these procedures, contact your cruise specialist or the cruise line.

Further information on travel and the swine flu can be found on the CDC Web site at: www.cdc.gov/swineflu. CLIA will continue updating its communications as necessary and I will keep you apprised of any significant developments.

The cruise industry always takes your safety and health seriously, so I am confident that with passenger cooperation, you will be assured of a safe and healthy cruise vacation during these difficult times.

As I have said many times in this column, I stronly recommend the purchase of travel insurance. I offer my customers a customized Travel Guard policy which provides emergency assistance amongst the other benefits. Travel Guard has announced that it is Offering Free Assistance and Information on Swine Flu to U.S. and Canadian travelers affected by or concerned with the recent Swine Flu outbreak. They have the most up-to-date information for travelers seeking travel status updates, health warnings, prevention and treatment tips.

Cruise Vacations - Plan for Unexpected

We've just returned from our 7 Night Bermuda cruise (round-trip New York) on NCL Dawn. We had a marvelous time which I can't wait to share with all of you. The next several posts will detail the various attractions we visited and provide a review of the NCL Dawn.

Before doing so, however, I'd like to make a few suggestions to anyone planning a cruise vacation. As the post title suggests, one should plan for the unexpected in advance so that the situations I describe, should they occur to you, would not ruin your vacation or at the very least you would have assistance before, during, and after the vacation.

Situation 1 - Weather Impacting Departure for Cruise

If you've been watching the news lately, I'm sure you've watched in horror as flood waters washed homes away, houses were destroyed in minutes by tornados, and various other disasters that are going on across the world. We always like to think that this can't happen to us and hopefully that is the case. Unfortunately situations like these do occur and no one is exempt from the possibility.

What does this have to do with cruising you might ask? Well, if that were your home, or if you lived in that neighborhood, odds are that you wouldn't be able to depart on schedule for your cruise. Several possibile situations come to mind from roads being blocked, airports being closed, flights delayed, family members injured during the storms. All of these would most likely prevent you from arriving in the cruise departure city prior to the ship sailing.

Suggestion 1 - Leave Early

I've said this many times before, but it bears repeating: Plan to arrive in the embarkation port the day before your cruise (domestic cruises) and at least the day before your cruise (overseas cruises).

Assuming that you are flying to the embarkation city, you can either book airfare with the cruise line or on your own. In most cases, I suggest that my clients book on their own since they have full flexibility and can often save money (perhaps using frequent flier miles, or finding special pricing). I'm more than happy to assist them either way.

That's not to say that you can't use frequent flier miles or get good prices through the cruise line, but you will have to make arrangements through the cruise line's "custom air" department. In some cases, there may be extra fees to tailor your flights to your schedule. The "non-custom" air arrangements typically arrive the day of the cruise which doesn't provide any room for delays.

In our case, we arrived in New York the day before the cruise, so we didn't have any issues. However, our return trip was delayed 4 hours due to weather. Had that been the day of the cruise, we could have missed the ship (assuming it was on the same day as ship departure).

Suggestion 2 - Purchase Trip Insurance

In the above example, depending on the length of the delay and other factors, had you missed the ship your insurance may have provided assistance in rejoining the cruise or reimbursement for unused portion of the trip.

If your house had been damaged or if a family member had ended up in the hospital, due to the storm as described above, the trip cancellation clause of the insurance policy may have come into play providing some financial relief.

Insurance policies vary, so you need to read the policy and compare them to your needs.

Situation 2 - Injury During Cruise

The following situation DID occur to one of the passengers on our cruise and we have been on many cruises where similar situations occured.

The ship sailed on time, we had dinner and had gone to the welcome aboard show. The captain came on the loud speaker system and made an announcement. The ship was turning around and returning to New York because there was a medical emergency onboard. It was necessary to get closer to New York so that the passenger could be transferred to a hospital onshore.

From what we can gather, the injury wasn't life threatening but it required medical attention that could best be provided in a hospital. The passenger was transferred from the ship to a hospital by the U.S. Coast Guard.

A medical evacuation is a very expensive procedure - often costing tens of thousands of dollars. These costs are typically not covered by your personal health insurance policies and could have a very negative impact if you had to bear the cost yourself.

I'm not trying to scare you out of booking a cruise. In fact, these situations I describe could happen any day and on any vacation. I hope that the cruise specialist, or other travel consultant that you work with, recommends insurance to you and that you seriously consider purchasing a policy. Besides the financial protection, there is the intangible benefit of having someone to turn to in the time of crisis. The majority of the policies available offer a 24 hour assistance line.

Plan for Unexpected - Leave Early, Purchase Travel Insurance, Enjoy Your Cruise