Showing posts with label grounded. Show all posts
Showing posts with label grounded. Show all posts

Tuesday, April 16, 2013

Travel Alert: Computer Problem Halts American Airlines Flights



American Airlines grounds flights until 5pm


American Airlines flights across the country are grounded because of computer problems.
 
American asked the Federal Aviation Administration to halt its flights until 5 p.m. EDT. Flights on regional affiliate American Eagle heading to Dallas, Chicago or New York's LaGuardia Airport have been stopped until 3:30 p.m. EDT.

Some passengers are stuck on planes while others can't make reservations.

American Airlines spokesman Kent Powell said that the airline is trying to resolve the issues as quickly as it can.

The company is providing updates on their website and Facebook page

UPDATE as of 3:30pm CDT: Our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day. We have made several options available to our customers:

If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline’s ticket counter with their electronic ticket number.

If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.

If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.

It is important to note we see no evidence that today’s technical outage is related to the tragic events in Boston.

We will continue to provide more information throughout the day as we make progress in resolving this issue. We apologize to our customers and our people for this inconvenience.

Monday, October 31, 2011

Qantas Resumes Flights After Court Action

Qantas Airline Grounded 
Entire Fleet
 Disrupting Air Travel 
Across the Globe 
Causing Woes 
For Cruise Passengers

A surprise grounding of all Qantas flights on Saturday caused a nearly 48 hour disruption of service in Australia, Los Angeles, and elsewhere. Flights resumed after an Australian court ruled on the bitter labor dispute which prompted the walk-out.
The Australian government called an emergency court hearing on Saturday night to end the work bans for the sake of the national economy.  There had been no advance warning of the labor action.

Qantas is the largest of Australia's four national domestic airlines, and the grounding affected 108 planes in 22 countries. About 70,000 passengers fly Qantas daily, and would-be fliers this weekend were stuck at home, hotels or airports, or even had to suddenly deplane when Qantas suspended operations. More than 60 flights were in the air at the time but continued to their destinations, and Qantas was paying for passengers to book other flights according to the airline.

Cruise Passengers Scrambling

Royal Caribbean, Princess and Holland America all have ships sailing in the region and are evaluating the situation. Royal Caribbean's Radiance of the Seas is scheduled to sail from Perth, Australia, on Monday evening, meaning that many passengers are likely scrambling to make alternate travel arrangements. 

It will be 24 to 48 hours before Qantas returns to normal.  See the following link for Latest information about resumption of scheduled Qantas services.

Top 10 Reason For Trip Insurance
This airline strike is unfortunately another example of an unexpected situation that can cause your vacation plans to go awry. We always highly recommend you purchase travel insurance for these unexpected events. We want you to have a worry free vacation, so the small cost of the insurance should be reason enough for peace of mind. The priceless component is that there is someone you can turn to should an emergency situation occur.

This weekend alone, insurance companies, like Travel Guard, were helping stranded passengers due to Tropical Storm Rina, the snowstorms on the East Coast, and this Qantas strike.   And those are only the ones that made front page news.  The most common excuse I hear for not purchasing insurance is "I don't need it, I plan to go no matter what."   As you can see from these examples, you aren't always in control.  

Sunday, May 16, 2010

New Flight Cancellations Due to Volcanic Ash

Heathrow & Gatwick Impacted

Once again a new week starts with flight cancellations caused by the latest volcanic ash cloud from the Eyjafjallajökull eruption

Impacted airports include:  Heathrow, Gatwick, Manchester, Liverpool, East Midlands, Birmingham, Teesside, Norwich and Doncaster in England.  Additional airports in the no-fly zone include all those in Northern Ireland, Ronaldsway, Edinburgh, Aberdeen, Inverness and Northern Scotland. Cardiff, Swansea, Bristol and Farnborough.

Useful Links:   CAA   EUROCONTROL  MetOffice    Nats

If you are flying to this part of Europe, please consult your airline directly for latest information.   Cruise line passengers may be impacted if flights are delayed.

Related Blog Posts

Iceland Volcanic Ash Causes New Woes

Cruise With Christine Pappin: Europe Travel Woes Continue

Cruise With Christine Pappin: Hopes Rise for UK Flight Resumption 

Cruise With Christine Pappin: Erupting Volcano Grounds Flights

Rather than repeat links, please consult these other posts for resources.

 

Sunday, May 9, 2010

Iceland Volcanic Ash Causes New Woes

Eyjafjallajökull eruption at noon 8th May 2010. Photo: Gunnar B. Guðmundsson.

Once again volcanic ash has spread across southern France, Switzerland, Italy and Germany Sunday, shutting down airports and disrupting flights across Europe and lengthening trans-Atlantic flights which were forced to avoid the ash cloud.   This latest series of Eyjafjallajökull eruptions began May 4th.

As has been the case all along, this situation is very fluid.   It is best to check the links below for up to date information.   If you are traveling, check with your air carrier and cruise line for any last minute changes.

Nine Volcanic Ash Advisory Centres (VAAC) around the world are responsible for advising international aviation of the location and movement of clouds of volcanic ash.

Current Volcanic Ash Advisories (VAA) from London and Toulouse 
London VAA: Issued advisories | Issued graphics     Toulouse VAA: Issued advisories 


Latest Ash Impact on Flights



Icelandic volcano pictures, blogs, and other links



Cruise Line Announcements




Note:  Some cruise line links have changed;  check the latest news on the cruise line websites.

Tuesday, April 20, 2010

Ash Continues But Some Planes Fly

North America & Europe Flights   Courtesy: BBC

Limited Flights Allowed

The picture above, courtesy BBC, shows a snapshot of the airspace between the U.S. and Europe.   The red zone is the predicted ash cloud pattern which is still blanketing much of the region.   Some flights were permitted to take to the skies, mainly flying above the ash cloud or in areas not currently in the wind patterns.

Classifying  the situation regarding the volcanic eruption in Iceland as "dynamic" NATS made the following statement:

Based on the latest Met Office information, part of Scottish airspace including Aberdeen, Inverness and Edinburgh airports will continue to be available from 1300-1900 today, and also south to Newcastle Airport. Restrictions will remain in place over the rest of UK airspace below 20,000ft.

Overnight the CAA, in line with new guidance from the International Civil Aviation Organisation (ICAO) decided flights above the ash cloud will be permitted in the UK; between 1300-1900 this will enable aircraft movements above 20,000ft in UK airspace.

Please consult the following websites for the latest updates:

MetOffice             EUROCONTROL          National Air Traffic Control Service (Nats)


BBC News Article:   Europe starts to resume flights

While there was good news for a few airports across Europe,  London's Heathrow International Airport, the main hub in Europe, remained closed posting the following notice on their website:


Flights suspended until further notice
Last updated: 09:55 BST, Tuesday 20 April 2010
Based on advice from NATS, all flights to and from Heathrow remain suspended until further notice.

EU Officials continue to work on a solution for this growing problem.   Every day the planes remain grounded costs millions of dollars and further extends the recovery period.   

The Cruise Line industry has also been impacted by this natural disaster in many ways.   Passengers have been stranded at airports and unable to join their cruises;  others have not been able to return home following their cruises;   crew members have also suffered the same fate;   there have been long hours for everyone involved in keeping the cruise ships moving.  This is a logistical nightmare not seen in this magnitude since the September 11th terrorist attacks.  

This time of year is typically when the cruise lines reposition their ships from the Caribbean to Europe.   Some have departed already for those journeys while a few will be leaving in the next several days.   Cunard has regularly scheduled crossings between New York and England.   As of this past weekend, there had been some availability on those cruises, and the cruise line's reservations systems were flooded with calls, both from people seeking passage as well as passengers looking for assistance.   Most Trans-Atlantic crossings in the next month are currently sold out and wait-listed.    Cunard indicated that the wait-list had over 1,000 names for example.

Related Blog Posts:
Consult the following for links to Airports, Cruise Line Announcements and other Agencies

Europe Travel Woes Continue

Erupting Volcano Grounds Flights

Weather 

We will continue to monitor this situation and bring you updates on significant events.   Between posts, please use the links provided for latest information.



Monday, April 19, 2010

Hopes Rise for UK Flight Resumption

Eyjafjallajökull ash cloud 17 April 2010. Flight with the Icelandic Coast Guards. 
Photo: Matthew J. Roberts. This phase of the eruption is declining. 
Courtesy: Icelandic Met Office

Ash Plume Subsiding
Hopeful Flights to Resume

According to NATS, "the volcanic eruption has reduced and the volcano is not currently emitting ash to altitudes that will affect the UK. Assuming there are no further significant ash emissions we are now looking at a continuously improving situation".

This hopeful news comes none too soon as Day 5 of the flight grounding  continues.  The grounding is costing millions of dollars a day to an already over-taxed industry, stranding tens of thousands of passengers each day, and  interrupting the flow of other commerce.  Even for those that were able to reach their holiday destination, returning home may become so stressful as to have a nullifying effect on the rest and relaxation enjoyed during the vacation.

Based on the latest information from the Met Office, NATS advises that the restrictions currently in place across UK controlled airspace will remain in place until 0700 (local time) tomorrow, Tuesday.

From 0700 (local time) tomorrow, Tuesday, Scottish airspace will be open, and south to a line between Teesside and Blackpool. Mainland Scottish airports will be open.


(UPDATE) As quickly as hopes rise, they fall.   The airline industry recommends that the aircraft should not be subjected to ash.   The latest update from NATS, based on MetOffice data is as follows:

Since our last statement at 1530 today, the volcano eruption in Iceland has strengthened and a new ash cloud is spreading south and east towards the UK.  This demonstrates the dynamic and rapidly changing conditions in which we are working.  

We will continue to monitor Met Office information and the situation is likely to change overnight.  We will make a further statement at approximately 0300 (local time), tomorrow, Tuesday 20 April and again at 0900 (local time).    


I won't repeat the links here, so please consult my previous column, Europe Travel Woes Continue, if you are searching for  updates on your cruise or for other links covering this volcanic eruption.


EUROCONTROL - Updates on European air traffic situation (select date/time and click more)

Cruise lines are operating on schedule for the most part, with some minor itinerary changes.  The lines are working directly with affected passengers in attempts to salvage their cruise vacations.   Where that is not possible, they are working to rebook passengers for alternate cruises.   Passengers that cancel will be subject to normal cancellation polices and should consult with their travel insurance companies regarding compensation.   Polices would have to be in effect prior to the volcanic event to be covered according to insurance spokesmen.

Related Blog Posts:

Europe Travel Woes Continue

Erupting Volcano Grounds Flights

Weather

 







Saturday, April 17, 2010

Europe Travel Woes Continue


Iceland's Ash Cloud  (Credit AP)

Europe Airspace Still Empty

Based on the latest information from the Met Office, NATS advises that the restrictions currently in place across UK controlled airspace will remain in place until at least 0700 (local time) tomorrow, Monday 19 April.  Consult the links below for ongoing updates as this situation is dynamic (based on weather conditions and continued eruptions).

The sky might be blue in the photo above, provided by AP, but the skies over Europe are anything but friendly as Day 3 of the Eyjafjallajökull Volcano eruption continues to ground flights across the globe.  Flights to and from Europe remain restricted until 0700 BST on Sunday.  

Some flights may be able to take off from Scotland and Northern Ireland before 1900 BST on Saturday, but most planes will remain grounded.   British Airways has cancelled all short haul flights on Sunday and is still evaluating long haul services.Flights from other countries, including the United States, have been cancelled during the restricted time period.

Related Post (airport links, details about volcanic ash):  Erupting Volcano Grounds Flights


Latest Updates:    Track Flights Live Over Europe
EUROCONTROL Air Traffic Control        National Air Traffic Control Service (Nats)
Also consult individual airports and airline carrier's websites.    


Nine Volcanic Ash Advisory Centres (VAAC) around the world are responsible for advising international aviation of the location and movement of clouds of volcanic ash.

Current Volcanic Ash Advisories (VAA) from London and Toulouse 
London VAA: Issued advisories | Issued graphics     Toulouse VAA: Issued advisories

The National Air Traffic Control Service (Nats) said Met Office forecasts showed the ash cloud progressively covering the whole of the UK after 1900 BST. A further update is expected at about 2100 BST.

Scientists continue to monitor seismic activity in the region.  See time and magnitude of earthquakes near Mýrdalsjökull (which is the larger ice-cap east of active Eyjafjallajökull) on another map. Note the graph under that map which shows the onset clearly.  Historically, when Eyjafjallajökull is active, so is Mýrdalsjökull.



Cruise Line Announcements



Cruise lines with passengers affected by the flight delays are monitoring the situation.  In some cases, such as Royal Caribbean, rebooking fees are being waived.  In other cases, departure times may be adjusted to allow air-sea passengers to arrive before departure.  Continue to monitor links provided here for updates on conditions and any itinerary changes.

Your travel agent or cruise line may need to contact you directly, so be sure they have your contact information.  Contact your travel insurance provider for assistance.

Thursday, April 15, 2010

Erupting Volcano Grounds Flights

Eyjafjallajökull Volcano Erupts (ICELANDIC COAST GUARD/AFP/ICG)
 Iceland's Volcano Disrupts Flights

Latest Updates:  Europe Travel Woes Continue

Dangerous ash spews from Eyjafjallajökull Volcano, in this photo courtesy of Icelandic Coast Guard, causing widespread flight cancellations across Europe.  Not since the September 11, 2001 terrorist attacks has there been such a major disruption in air traffic.

Non-emergency flights in Britain were canceled, and most will stay grounded until at least midday Friday. Authorities in Ireland, Denmark, Norway, Sweden, Finland and Belgium also closed their air space. France shut down 24 airports, including the main hub of Charles de Gaulle in Paris, and several flights out of the U.S. had to return, others were canceled or rerouted around the ash cloud.

Current Volcanic Events - Iceland (Credit: NOAA)
It isn't known when flights can resume. According to scientists in Iceland, the erupting ash cloud could continue for days. The ash plume drifted at between 20,000 feet and 36,000 feet towards Northern Europe 1200 miles away. 

Nine Volcanic Ash Advisory Centres (VAAC) around the world are responsible for advising international aviation of the location and movement of clouds of volcanic ash.

Current Volcanic Ash Advisories (VAA) from London and Toulouse 
London VAA: Issued advisories | Issued graphics     Toulouse VAA: Issued advisories

Ash Plume across the North Atlantic (Credit: NASA Earth Observatory)

Volcanic ash consists of microscopic rocky particles that pose a threat to aircraft  because they can affect the pilot's visibility and get sucked into airplane engines, causing them to shut down. The ash can also clog other vital instruments, such as air speed indicators, which control the aircraft.

More information from NOAA about volcanoes.
Flights Canceled

Impact on Major European Airports

Flights between Iceland and the rest of Europe as well as between the United States and Northern Europe are greatly affected due to safety closure of extensive airspace between Iceland and mainland Europe to avoid airborne volcanic material from this large eruption in Iceland.

Latest Updates:  EUROCONTROL Air Traffic Control
Also consult individual airports and airline carrier's websites.

Keflavik International Airport is not closed. Flights to North America are scheduled, but many flights to Europe have been delayed or cancelled.

London's Heathrow International  Airport halted flights stranding tens of thousands of passengers as a result of the billowing ash cloud.  All non-emergency flights in British airspace have been canceled until at least 7 A.M. Friday, 16 April.  Volcanic Ash Advisory from London VAAC

Copenhagen Airport also closed all inbound and outbound traffic from late afternoon today until at least 12 P.M. Friday 16 April.

The Irish Aviation Authority has indicated that restrictions in Irish airspace will continue until 11:00 A.M.  tomorrow at a minimum, effectively stopping flight departures and arrivals at Dublin Airport and the 3 other international and 7 other regional airports.   IAA Lifts Restrictions on Shannon and Cork

Oslo Airport   has canceled all flights to and from Oslo, Norway until further notice. Based on weather forecasts, they don't anticipate a change in conditions for 16 April.

Air traffic at all Swedavia airports is now canceled. The forecast is that the situation will be the same during Friday. Most likely there will be very large disturbances in air traffic then as well.

Amsterdam's Schiphol Airport   came to a complete standstill at 19:00 15 April as all air traffic in and out of the Netherlands came to a gradual halt.

Belgian airspace closed due to the volcanic ash.  All flights in and out of Brussels Airport were suspended from today Thursday 15 April at 16:30 until Friday 16 April at 18:00.

Air traffic is restricted in all 25 Finnish airports operated by Finavia. Practically, the air traffic is completely shut down.  As of the latest update, the restrictions are approximately valid until Saturday 17April, 3 pm.  Information about the situation on other airports in Finland: www.finavia.fi. Airlines contact information can be found at Helsinki Airport website.

Poland's Krakow International Airport is now included in the no-fly zone, so flights are canceled.   This brings great concern to Polish Officials awaiting arrivals of many world leaders for Sunday's state funeral of President Lech Kaczynski and his wife, Maria, in the southern city of Krakow.   President Obama is among the dignitaries expected to attend the funeral.  

Some flights are taking off from Moscow's airport, but not those to Northern Europe. 

This list of airports is not complete - there are just too many impacted by this eruption

The closures are causing a cascading effect on air traffic across the world.   Cruises will be impacted as passengers become stranded due to the flight cancellations and delays.   We will post updates from the major cruise lines as information becomes available.  Contact your travel insurance company if your flight is impacted by this grounding.

United  Airlines has canceled all flights on April 15 from the United States to London, Paris, Amsterdam, Frankfurt, Brussels and Moscow. United flights from those cities to the United States have been canceled for April 16.  Waivers have been issued allowing for flights to affected countries.  Other Airlines have done likewise - check with your carrier if you are scheduled to fly to or from Europe.

Cruise Line Announcements

UPDATED INFORMATION:  Europe Travel Woes Continue


Cruise lines with passengers affected by the flight delays are monitoring the situation.  In some cases, such as Royal Caribbean, rebooking fees are being waived.  In other cases, departure times may be adjusted to allow air-sea passengers to arrive before departure.  Continue to monitor links provided here for updates on conditions and any itinerary changes.   

Your travel agent or cruise line may need to contact you directly, so be sure they have your contact information.




Stay tuned for more on this developing story.