Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

Saturday, June 26, 2010

Princess Cruises Adds EZAIR Program

Fly Me to My Ship

Princess Cruises has just made it easier to complete air travel arrangements for your cruise vacation.  eZAir is a completely redesigned air program, available to Princess Travel Partners, that adds greater flexibility and choice to the process of booking flights to go with a cruise. When booking, available flights can be reviewed in real time and the desired air schedule and carrier can be chosen at time of booking.

Previously, cruise line air was a set price and flight details were given later. If you selected the cruise line air, you either had to accept whatever was selected for you or pay an additional fee to use custom air. Passengers often opted to purchase independent air simply because they were in control of the flight schedule.

Princess Cruises has eliminated fees to customize air. Only the flight schedules that work with the cruise itinerary are offered.  This new tool makes selecting flights easy and allows you to be in control of your schedule.


Flights can now be planned to your wishes...

Your cruise specialist now has access to publicly-available flights and fares, in addition to Princess contracted air, that work with the cruise itinerary.  Flights are available to book between 330 days prior to the end of the vacation and 4 days prior to the cruise (subject to availability).

Flexible or Restricted...

eZAir offers two different air options – Flexible and Restricted -- depending on the certainty of the travel plans. The Flexible plan allows passengers to cancel or modify their reservation with no charges until 45 days prior to the first flight, while the Restricted option offers the benefit of a typically less expensive fare for those travelers who are comfortable with cancellation and change restrictions and fees. Both fare options may be viewed side by side, to easily make the best choice for the vacation schedule.

Princess Commodore
Peace of Mind...

Perhaps the most exciting feature of the new program is Next Port Protection, which is included with both Flexible and Restricted Air. If there is an airline delay that causes you to miss embarkation, Princess routes travelers to the next appropriate port of call at no extra air cost to the passenger!



Now available to book on virtually all sailings departing on or after September 1, 2010 


Friday, June 12, 2009

Celebrity Cruises Announces Recent Awards


Celebrity Cruises, a premium cruise line, has one of the youngest and most innovative fleets of any major line. Since Celebrity's first sailing in 1990, it has been recognized as an industry leader, praised for providing friendly and engaging service, exotic Elemis Spa facilities, award-winning gourmet cuisine, and an overall atmosphere of easy elegance. Purchased by Royal Caribbean International in the late 1990's, Celebrity has grown its fleet significantly while maintaining its Premium niche.

Celebrity Cruises is sweeping up a slate of awards in prestigious readers’ polls and publications, most recently being named the cruise line with the highest customer satisfaction in TravelAge West magazine’s annual awards gala June 4.

"We’re elated with the phenomenal response our new Celebrity Solstice and the entire fleet continue to receive for their style and design, but the most meaningful honors are those that recognize the service of our outstanding crew," said Celebrity Cruises President & CEO Dan Hanrahan. "We’re grateful to our guests and travel agent partners around the world who continue to recognize our brand in such a meaningful way."

Among the honors bestowed on Celebrity Cruises thus far this year are:

Cruise line with the Highest Customer Satisfaction among ships with capacity of 1,100+ guests TravelAge West magazine, June

Second on Readers’ Choice Platinum List of Top 5 Large Resort Ships Celebrated Living magazine, Summer edition

Celebrity Solstice awarded for Best Cruise Interiors ShipPax Information (Sweden)

Celebrity Solstice honored for Best Cruise Technology ShipPax Information (Sweden)

"Celebrity’s Solstice Class has become the new benchmark in the industry." International Interior Design Association (IIDA) - New York Chapter

Every Millennium-class ship in the Celebrity fleet ranked among the top 10 in the large-ship category (Celebrity Solstice entered service after the poll was conducted in 2008) Condé Nast Traveler’s annual "Best Cruise Ships" readers’ poll, February

Celebrity Solstice is the only cruise ship named one of the "Best New Hotels for Romance" About.com, Honeymoons/Romantic Travel

Celebrity Solstice is named "Ship of the Year 2008" Presented to Meyer Werft by HANSA International Maritim Journal, March 2009

Celebrity Cruises is named Best Cruise Line in its Category (Premium) Cruise News (Spain), February

More Information about Celebrity Cruises, their ships, and itineraries

For an insider look at Celebrity Solstice, Read my Past Blog Posts

As an Elite Travel Partner with Celebrity Cruises, we can offer you an experience aboard a Celebrity ship where you become a star. Contact me for more information.